Privacy Policy

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Effective Date: 18th March 2026

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At Primavera Wellness Space (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, including when booking treatments, attending events, or visiting our website.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide to us

• Full name

• Contact details (email address, phone number)

• Billing and payment information

• Health or wellness information (where relevant to treatments and provided voluntarily)

• Booking details for treatments and events

b. Automatically collected information
When you use our website, we may collect:

• IP address

• Browser type and version

• Pages visited and time spent on our site

• Device information

2. How We Use Your Information

We use your data for the following purposes:

• To manage bookings for treatments and events

• To communicate with you regarding appointments or enquiries

• To provide safe and appropriate wellness services

• To process payments

• To improve our website, services, and customer experience

• To comply with legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so, including fulfilling a contract, complying with legal obligations, or with your consent.

3. Health Information

If you provide health-related information, it will be treated as sensitive personal data and handled with strict confidentiality. This information is used solely to ensure treatments are safe and suitable for you.

4. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

• Understand how visitors use our website

• Improve functionality and performance

• Provide a more personalised experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment processors to handle transactions

• Booking system providers

• Professional advisors or legal authorities where required

All third parties are required to respect the security of your personal data.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services

• Meet legal, accounting, or regulatory requirements

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Your Rights

Under applicable data protection laws (such as the UK GDPR), you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Primavera Wellness Space
Email: primavera_therapy@outlook.com
 

By using our services or website, you agree to the terms of this Privacy Policy.